Last Updated: October 15, 2026
Hi-Torque Media Group is committed to providing a positive shopping experience. This policy explains our return, refund, replacement, and cancellation procedures for products and subscriptions purchased directly through Hi-Torque Media Group and its websites, including hi-torque.com.
This policy applies to eligible purchases by customers in the United States and Canada. Refund eligibility depends on the type of product purchased, the purchase date, and whether the product or subscription has already been fulfilled.
1. Print Magazine Subscriptions (12–36 Months)
Cancellation and refund window: 30 days from the original purchase date.
Customers may request cancellation and an eligible refund of a new print magazine subscription within 30 calendar days of purchase, including when they simply change their mind.
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Within 30 days: Customers may request a cancellation and refund. If magazine issues have already been mailed or delivered, the value of those issues may be deducted from the approved refund.
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After 30 days: Subscription payments are generally non-refundable, except where required by law or when Hi-Torque Media Group approves a refund to resolve a billing, delivery, or fulfillment problem.
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Physical returns: Magazine issues do not need to be returned when requesting cancellation or an eligible subscription refund.
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Return shipping fees: None. Customers are not required to ship subscription issues back to us.
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Restocking fees: None.
Approved refunds are issued to the original payment method.
2. Damaged, Defective, or Missing Magazine Issues
If a magazine issue arrives damaged, defective, or does not arrive as expected, please contact our customer service team.
Depending on availability and the circumstances, Hi-Torque Media Group may:
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Send a replacement issue at no additional charge.
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Extend the subscription to replace a missing issue.
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Issue an appropriate refund or other resolution when a replacement is unavailable.
Customers are not required to return damaged or defective subscription issues.
For assistance, contact customer service using the information at the bottom of this policy.
3. Subscription Cancellations
Customers may cancel a magazine subscription by contacting Hi-Torque Media Group customer service.
Cancellation and refund eligibility are separate:
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Customers requesting a refund within the initial 30-day purchase window will be considered under Section 1.
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Cancellations requested after 30 days generally do not qualify for a refund of the current subscription term, except where required by law or otherwise approved.
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Cancellation of a subscription’s automatic-renewal feature prevents future renewal charges, subject to the applicable billing schedule.
Please contact customer service if you are unsure of your subscription status or next renewal date.
4. Automatic-Renewal Subscriptions
Some Hi-Torque subscriptions renew automatically.
The renewal price, billing frequency, and applicable renewal terms are disclosed during the purchase process.
Customers may cancel automatic renewal before their next scheduled charge through available account-management options or by contacting customer service.
Canceling automatic renewal stops future renewal billing but does not automatically refund previous subscription charges.
If you believe a renewal was processed incorrectly or you were charged in error, contact customer service for assistance.
Nothing in this policy limits cancellation or refund rights provided by applicable law.
5. Digital Magazine Subscriptions and Downloads
Digital magazine subscriptions, downloads, and other digital access products are generally non-returnable and non-refundable once digital content or access has been provided.
Exceptions may apply in cases involving:
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Duplicate or incorrect billing.
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Technical problems that prevent access to purchased content.
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Failure to provide purchased digital access.
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Other circumstances where a refund is required by applicable law.
Digital products do not require physical returns, and no return-shipping or restocking fees apply.
Customers experiencing digital access problems should contact customer service for assistance.
6. Combination Subscription Packages
Combination packages may include multiple print magazines, digital publications, or both.
For eligible cancellation requests received within 30 calendar days of the original purchase date, the refundable amount may be adjusted based on the portion of the package already fulfilled.
The value of issues already mailed, delivered, or digitally accessed may be deducted from an approved refund, subject to applicable law.
Physical magazine returns are not required, and no return-shipping or restocking fees apply.
7. Individual Magazine Purchases and Back Issues
All sales of individual magazine issues, special editions, and back issues are final, except when an item arrives damaged, defective, or incorrect, or when otherwise required by applicable law.
We do not accept returns or provide refunds for these purchases due to a change of mind.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect magazine, please contact Hi-Torque Media Group customer service within 30 days of delivery.
We will review the issue and, when appropriate, provide a replacement at no additional charge. If a replacement is unavailable, we may issue a refund to the original payment method.
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Change-of-mind returns: Not accepted.
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Damaged, defective, or incorrect items: Eligible for review and replacement or refund.
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Return shipping: No charge to the customer for an approved return of a damaged, defective, or incorrect item.
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Restocking fees: None.
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Return authorization: Contact customer service before mailing any item back.
Customers should not return products without receiving instructions from our customer service team.
This policy does not limit any rights provided under appl
8. Refund Method and Processing Time
Approved refunds are issued to the original payment method used for purchase.
Please allow 5–10 business days after refund approval for the amount to appear on your account.
Processing times may vary depending on the bank, credit card issuer, or payment provider.
If a partial refund is approved for a subscription, the amount will reflect any applicable deductions for fulfilled issues or services.
9. Return Shipping and Fees
For print magazine subscriptions, combination subscriptions, and digital subscriptions:
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Physical return required: No.
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Return shipping fee: $0.
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Restocking fee: $0.
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Return method: Contact customer service to request cancellation or an eligible refund; no magazine issues need to be mailed back.
For separately purchased physical products, contact customer service before initiating a return to confirm the applicable process and any costs.
10. How to Request a Return, Refund, Replacement, or Cancellation
To request assistance, please contact:
Hi-Torque Media Group
25233 Anza Drive
Valencia, CA 91355
United States
Customer Service: 800-767-0345
Email: michelle@hi-torque.com
Website: https://hi-torque.com
Please provide your name, mailing address, order number (if available), publication title, and a brief description of your request.
Our customer service team will review your request and provide instructions or confirmation of the appropriate resolution.
11. Publications Covered
This policy applies to eligible products and subscriptions purchased directly through Hi-Torque Media Group for publications including:
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Motocross Action
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Dirt Bike
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Dirt Wheels
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Mountain Bike Action
Subscriptions or digital purchases made through Apple, Google Play, Amazon, or other third-party sellers may be subject to the return, refund, and cancellation terms of the original seller.
12. Applicable Consumer Rights
This policy does not limit any rights or remedies customers may have under applicable consumer protection laws in the United States or Canada.
Where applicable law provides additional return, refund, cancellation, or replacement rights, those rights will apply.