Last Updated: October 1, 2026
Hi-Torque Media Group wants our customers to be satisfied with their magazine subscriptions. This policy applies to print magazine subscriptions purchased directly through Hi-Torque Media Group and its websites.
12-36 Month Print Magazine Subscriptions
Because magazine subscriptions are fulfilled over an extended period of time, individual magazine issues do not need to be physically returned to request a subscription cancellation or eligible refund.
Customers may request cancellation of a new print subscription within 30 days of purchase.
If a refund is approved within this period, the refund will be issued to the original payment method. If magazine issues have already been mailed or delivered, the value of issues already fulfilled may be deducted from the refund.
After the initial 30-day period, subscription payments are generally non-refundable. However, customers may contact us regarding delivery problems, duplicate subscriptions, billing errors or other subscription issues, and we will work with them to resolve the matter.
Damaged or Missing Issues
If an issue arrives damaged or does not arrive as expected, please contact our customer service team.
When available, we may provide a replacement issue at no additional charge. If a replacement copy is unavailable, we may extend the subscription or provide another appropriate resolution.
Customers are not required to return damaged magazine issues.
Subscription Cancellations
Customers may request cancellation of their subscription by contacting Hi-Torque Media Group customer service.
Cancellation prevents future renewals or charges when applicable. Cancellation does not automatically generate a refund for issues that have already been fulfilled or for subscription periods outside the refund window described above.
Automatic Renewal Subscriptions
If a subscription is enrolled in automatic renewal, the renewal terms and renewal price will be disclosed during the purchase process.
Customers may cancel automatic renewal before the next renewal charge by contacting customer service or using any account-management options made available on our website.
Cancellation of automatic renewal prevents the next scheduled renewal but does not retroactively cancel or refund a previous subscription term unless otherwise stated in this policy.
Digital Magazine Subscriptions
Digital subscriptions, downloads and digital magazine access are generally non-returnable and non-refundable once access has been provided, except in cases of duplicate billing, technical problems that prevent access or where otherwise required by law.
Please contact customer service if you experience a problem accessing a digital subscription.
Combination Subscriptions
For subscription packages that include more than one Hi-Torque publication, refund eligibility is determined based on the original purchase date and the portion of the subscription already fulfilled.
Issues already mailed, delivered or digitally accessed may be deducted from any approved refund.
Refund Processing
Approved refunds will be returned to the original payment method.
Please allow 5–10 business days after approval for the refund to appear on your account. Actual processing time may vary depending on your bank or payment provider.
Return Shipping
Magazine issues do not need to be mailed back to Hi-Torque Media Group when canceling a subscription or requesting an eligible refund. Therefore, there are normally no return-shipping charges associated with subscription cancellations.
How to Request a Cancellation or Refund
To request a cancellation, refund, replacement issue or assistance with your subscription, contact:
Hi-Torque Media Group
25233 Anza Drive
Valencia, CA 91355
Customer Service: 800-767-0345
Email: michelle@hi-torque.com
Website: hi-torque.com
Please include your name, mailing address and the magazine title associated with your subscription so we can locate your account.
Publications Covered
This policy applies to subscriptions purchased directly from Hi-Torque Media Group for publications including:
Motocross Action
Dirt Bike
Dirt Wheels
Mountain Bike Action
Subscriptions purchased through Apple, Google Play, Amazon or another third-party subscription provider may be subject to that provider’s refund and cancellation policies.